Last month, a Kia Sorento came into our service bay after the owner noticed a hollow thudding sound every time they crossed a speed bump in The Greene’s parking area. They had been brushing it off for weeks, assuming it was just the nature of the lot. When we got underneath, we found two failed…
Last fall, a 2023 Kia EV6 came into our service department on Heller Drive at 22,000 miles with front tire wear that would have been unremarkable on a 60,000-mile gasoline vehicle. The owner had replaced the original equipment tires at 18,000 miles with a set of standard all-season tires from a general tire shop, selected…
A Beavercreek couple came into our showroom last month after placing a deposit on a 2026 Kia EV3 and realizing they had not given any thought to home charging infrastructure during the purchase process. They had a standard 120-volt outlet in their garage and assumed it would be adequate for overnight charging based on what…
Last March, a 2022 Kia Sorento came into our service bay after its owner had a small stone chip repaired on his windshield at a quick-service glass shop near Fairborn. The technician there had not mentioned that windshield work on vehicles with forward-facing cameras requires a Drive Wise recalibration afterward. He drove another 4,800 miles…
A current Carnival owner came into our showroom last month after reading early coverage of the 2026 Carnival Hybrid and wanting to understand how the hybrid powertrain would change the ownership experience compared to his current gasoline-only model. He made the 90-minute drive from Columbus specifically to speak with our product team because he had…
A Kia Telluride owner came into our service bay last month after her forward collision system had triggered an unexpected emergency braking event on I-675 northbound near the Wilmington Pike interchange with her family in the vehicle. There was no vehicle or obstacle ahead that warranted the response. She had assumed the system was functioning…
A Kia Telluride owner came into our service bay last month after his infotainment system had been freezing and rebooting on his daily commute on I-675 between Beavercreek and Kettering for nearly six weeks. He had taken it to an independent electronics shop near Fairborn that performed a generic Android system reset, assuming the underlying…
A Kia EV9 owner came into our service bay last month after growing frustrated that his charging sessions at the DC fast charger near the I-675 and Wilmington Pike interchange were regularly taking 45 minutes or more to reach 80 percent, well beyond the 25-minute window he had been promised during the purchase process. He…
Last month, a 2026 Kia EV9 GT came in from Centerville after its owner had noticed inconsistent DC fast charging behavior at multiple NACS stations along I-70 and I-75 over the previous six weeks. The charging sessions would initiate correctly but throttle to significantly reduced rates after five to eight minutes, cutting sessions that should…
Last month, a Kia Sportage Hybrid came in from Fairborn after its owner had been dismissing a subtle hesitation on electric-to-gasoline engine transitions for about two months. She had taken the vehicle through a national chain oil change service three times since purchase and had been told each visit that the vehicle passed their standard…
Telluride Hybrid